Contact us
Email is the quickest way to reach us: support@followersgain.co.uk. We’re around 8am to 10pm UK time, seven days a week.
Email support
We answer from 8am to 10pm UK time, seven days a week, and most emails get a reply within a few hours. Messages that arrive overnight are answered the next morning.
Help us help you quickly
- Your order reference, which starts ord_. It’s on the confirmation page and in your receipt email.
- The username or link the order was for.
- What’s happened: for a refill, roughly how many have dropped; for a problem, what you expected to see.
Common requests
A refill
Drops within 30 days of delivery finishing are topped up free while the account or post stays public. Email us with the order reference.
A typo in the username or link
Email us straight away. If delivery hasn’t started we can usually correct it; if it has, we’ll tell you the options.
A refund
Anything we can’t deliver is refunded. The refund policy explains how that and your UK cancellation rights work.
A question before ordering
Ask away, including whether a package makes sense for your account at all. Sometimes the honest answer is that it doesn’t.
What we’ll never ask for
Your Instagram or TikTok password, a login code, or card details by email. If someone claiming to be us asks for any of those, it isn’t us.